Claims

FOR ALL ICBC: 604 520 8222 OR 1 800 910 4222

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CONTACT US FIRST

Claims

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AFTER HOURS
EMERGENCY CONTACT
24 HOURS A DAY 7 DAYS A WEEK

PR Logo Vector-ai

Phone: 604 - 943 - 7673

CLAIMS DO'S

  • DO notify us in reporting the claim
  • DO get all contact information from all parties involved
  • DO take pictures of any damage
  • DO take notes of all conversations with all parties
  • DO document anything you have done to mitigate & prevent further damage
  • DO keep all receipts & bills for anything you paid for to mitigate and prevent further damage
  • DO keep all police/fire reports & any other report you have or are given to you by contractors

CLAIM DON'TS

  • do NOT admit fault
  • do NOT negotiate with any at fault party
  • do NOT sign any documents until you talk with us
  • do NOT delay in reporting the claim to us
  • do NOT make claims for small losses which can effect your claims‑free discount​
  • do NOT organize NON‑EMERGENCY repairs without first contacting us or have received authorization from the ins. company
  • do NOT dispose of damaged goods related to the claim
  • ​do NOT accept a claims settlement if you are not happy with it